Notice of closure information

What happens to any subscriptions or regular payments I have on my Partnership Card?
Any regular payments or subscriptions you make using your existing Partnership Card will need to be changed to a different card because after 6pm on 31 October these payments will no longer be accepted. For example, you won’t be able to use your card if stored for regular subscriptions and payments, including at johnlewis.com and for your subscription services such as Netflix and Amazon Prime.

 

What will happen to any transactions that have been authorised before this?
This information is provided in your communications. These will appear on your account as usual. However, you may wish to stop using your Partnership Card before 6pm on 31 October 2022, to ensure you have no issues with your purchase.


What do I do if my account is in credit?
If your account is in credit, we can arrange for this to be refunded. Please contact John Lewis Financial Services on 03453 003 833, Monday-Sunday, 8am-8pm.

Note: We won’t be able to close your account whilst it is in credit.


What will happen if I have a transaction due on my Partnership Card from 6pm on 31 October 2022, e.g. car insurance renewal or holiday instalments? 
Any transactions that are due from 6pm on 31 October 2022 will be declined. Any regular payments or subscriptions you make using your existing Partnership Card, will need to be amended to a different card before 6pm on 31 October. Please contact your service provider directly.


What will happen with any retailer transactions that require the card details as confirmation from 6pm on 31 October 2022, e.g. train tickets or car hire?
You will need to contact the service provider directly before your card stops working to amend your details.


How do I continue to pay my Partnership Card? 
You can make Electronic Card Payments via your Online Account or mobile app and can make payments to your account via your own Bank’s internet or Telephone Banking.

If you pay by Direct Debit or Standing Order, please keep these active to ensure your payments are maintained. You will continue to receive monthly statements until the balance is paid in full.

For this reason, it is important that you let us know if your contact details change.

Will my balance transfer remain in place?
If you have a promotional rate, this will continue until it comes to an end.

Any balance transfers from another card to your Partnership Card will continue as long as this was approved before 6pm on 31 October 2022. You will not be able transfer a balance to your Partnership Card after this time.


Can I transfer my Partnership Card balance to another card?
You can transfer all or part of your Partnership Card balance to another card.

You can also pay off your balance at any time by contacting your card provider. This includes after 31 October 2022.

Existing Partnership Card accounts with zero balances on or after the 1st November 2022 will automatically close.

Any balance transfers or payments that reduce your balance to zero before 6pm on 31 October will not automatically close your account. You can either request to close this once your balance has reached zero or if your account has a zero balance on or after 1 November 2022, it will automatically close and you won’t need to do anything.


What if I would like to change my credit limit?
If you want to decrease your credit limit, we can process this as usual by contacting John Lewis Financial Services Monday to Sunday, 8am to 8pm on 03453 003 833.

You won’t be able to increase your credit limit after 6pm on 31 October 2022. Any request made before this time will be processed as usual, subject to approval.

What will happen to my John Lewis Loyalty Points?
You’ll continue to earn points at John Lewis & Waitrose until your card stops working from 6pm on 31 October 2022. You’ll receive any vouchers you are due by the end of October 2022 as per normal.

Any additional vouchers that you earn during October 2022, will be issued in November 2022.

If you decide to close your account or transfer your full balance to another provider and have more than 500 points, you will receive these as a voucher. This will be sent to you by the end of November 2022.


Can I keep any residual points (less than 500) if I move to NewDay?
Yes we will ensure any residual points (less than 500) are credited to your new card.


What will happen to any residual points (less than 500) if I don’t apply for the new card?

Unfortunately, any residual points (less than 500) will be lost.

Yes, all cards that are linked to your account will stop working from 6pm on 31 October 2022. You should let any additional card holders know.

If your card is lost or stolen before 6pm on 31 October 2022, call John Lewis Financial Services on 0800 015 0914 (+44 121 214 5732 if you’re outside the UK). Lines are open 24 hours, 7 days a week.

If your card is lost or stolen after 6pm on 31 October 2022, there’s no need to call us as your card will no longer work. A replacement will not be sent.

Yes, these services will continue to be available and you can access your account online.

You will no longer be able to view your Partnership Card account via these services after 6pm on 31 October 2022.

If you're having financial difficulties, you can call John Lewis Financial Services on 0345 6080 764 between 8am and 6pm Monday to Friday or between 8am to 4pm on Saturdays. Our team will do all we can to help you.

You can also get free help and advice from:

If your account has a zero balance on or after 1 November 2022, it will be automatically closed. You won't need to do anything.

If your account has an outstanding balance on or after 1 November 2022, you should continue to pay as usual until it is paid in full. Your account will then automatically be closed when the balance is repaid in full.

If you are currently on a repayment plan or receiving Breathing Space, this will continue until its conclusion.

The details and timescales of this are as per the written agreement sent to you at the time. However, if your circumstances change the Financial Support Team is available to support you and can be contacted on 0345 6080 764, Monday to Friday 8am - 6pm  and Saturdays 8am - 4pm.

The Financial Support Team is available to support you and can be contacted on 0345 6080 764, Monday to Friday 8am - 6pm and Saturdays 8am - 4pm.

No, you won’t receive a letter to confirm this.

If your account has a zero balance on or after 1 November 2022, it will be automatically closed. You won't need to do anything.

If your account has an outstanding balance on or after 1 November 2022, you should continue to pay as usual until it is paid in full. Your account will then automatically be closed when the balance is repaid in full.

Yes, you can choose to close your account before this by contacting John Lewis Financial Services on 03453 003 833.

Yes, you can still contact us for any queries relating to your existing Partnership Card.

The Notice of Closure is a servicing communication - it is a legal requirement that we write to you, and let you know the Partnership Card is closing, therefore marketing preferences would not apply in this instance.

If your contact details change for your existing Partnership Card, please contact John Lewis Financial Services Monday to Sunday, 8am to 8pm on 03453 003 833.

No. If your account has an outstanding balance on or after 1 November 2022, you can continue to pay as usual until it is paid in full. Your account will then automatically be closed when the balance is repaid in full.

If you pay by Direct Debit or Standing Order, please keep these active to ensure your payments are maintained. You will continue to receive monthly statements until the balance is paid in full. For this reason, it is important that you let us know if your contact details change.

If we have emailed you with your Notice of Closure, based on your contact preferences, this will come from noreply@mail.partnershipcard.co.uk.

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