Frequently asked questions

We last made changes to the Partnership Card’s standard interest rates in 2007 and in order to maintain a sustainable credit card, we've now made the decision to adjust our rates. We're writing to all existing customers and they'll receive a letter in due course, giving them 60 days’ notice about the changes.

The Partnership Card continues to remain competitive, and our reward scheme remains unaffected.

From 18 August 2017, we're:

Increasing our standard purchase and balance transfer interest rates (see table below).

  Current Annual
Interest Rates
New Annual
Interest Rates
Additional Cost of Borrowing
per £100
Purchases 16.9% 18.9% £0.165
Balance Transfers 16.9% 18.9% £0.165

Changing the fee for making a balance transfer - introductory and standard charges for making a balance transfer will increase from 2.5% to 2.9% (minimum £5).

We're also increasing the introductory interest free period from 6 months to 9 months and the 0% introductory balance transfer rate from 6 months to 18 months.

The new rates will take effect at least 60 days from the date of the official notification letter. This letter will be sent out at the same time as you normally get your statement (as a separate letter).

If your statement date is from the 18th to the 28th of the month, the changes will be notified to you in August and applied in October from the day after your statement date.

If your statement date is from the 1st to the 17th of the month, the changes will be notified to you in September and applied in November from the day after your statement date.

No, you'll continue to earn 1 point for every £1 spent in John Lewis & Waitrose and 1 point for every £2 spent everywhere else.

You can only choose to opt out of the interest rate increase up to 60 days after receiving your official notification letter about the increase.

 

You can phone our Customer service team on 0345 300 3833 and they can make the changes for you. Alternatively you can write to us at:
John Lewis Financial Services Limited
Partnership Card
PO Box 5137
Coventry
CV3 9EP

If you write to us, then once we've received your instruction, we'll block all the cards on your account.

You can opt-out of this interest rate increase and close down your account.

If you tell us you don't wish to accept the new rate of interest (18.9%), then you can pay off and close your card at the 16.9% rate. You won't be able to use your card, and you'll need to continue to repay your outstanding balance over a period that suits you. You'll also need to at least pay the minimum payment by the due date shown on your statement over this period. Once your balance is fully paid off we'll close your account.

You'll still be able to use your online servicing account and receive electronic statements.

You'll still benefit from the 0% rate during your 6 month introductory period after that, the new standard rate will apply.

We'll refund any difference between the new fee of 2.9% and the old fee of 2.5% if you:

opened your account before 18 August 2017

are still within your 6 month introductory period

and you make a balance transfer after the changes to your account have been applied

The refund will be shown on your statement as a 'Goodwill Refund'.

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