Everyone is different, which is why we aim to provide services that make dealing with us easier for all our customers, and why we comply with the Equality Act 2010.
On the Internet
Our websites and online services have been designed to be clear and easy to use for all our customers, including those who use enabling software support.
On the phone
You can manage many aspects of your account over the telephone. A textphone service is available for customers with hearing or speech impairments and who use a textphone. We also accept calls made via Typetalk/BT Text Direct.
Selected documents and literature are available, on demand, in accessible formats (such as large print, Braille or audio) for customers with sight impairments.
Please contact us for more information about the services and accessibility options available to you on 0345 300 3833 or textphone 0121 265 3051.
Alternatively, you can write to us at:
John Lewis Financial Services Limited
PO Box 5137
John Lewis Financial Services Limited (a subsidiary of HSBC Bank plc), registered in England under Company Number 4645530. Registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no 715060), and under the Payment Services Regulations 2009 (Payment Services Register no 542750) for the provision of payment services. 'Partnership Card', 'John Lewis Finance' and other terms including 'John Lewis' are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.