General enquiries


Financial worries

You can apply for a Personal loan online, or over the phone.

Call us on 0345 266 1380.
Lines are open:
Monday to Friday 8am - 8pm,
Saturday 9am - 7pm,
Sunday 10am - 6pm.

You can also check your application status online with the application reference number we give you.


Log in to your account to:

  • Download a copy of your statement
  • Change your contact phone number, email address and name


If you're concerned about your finances and your ability to repay your loan, please call us as soon as possible and we'll do everything we can to help.

Call 0345 604 6519.


Get in touch if you would like to:

  • Request additional funds
  • Settle your loan early
  • Make an overpayment
  • Change your Direct Debit details
  • Change your contact details
  • Let us know you have forgotten to make a repayment

Tel: 0345 266 1390


If you have a complaint, please contact us:

Call: 0345 266 1390

Overseas: +44 1470 697 131

Textphone: 0121 265 3051

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call: 0300 123 9123


The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9GE

You may also use the European Online Dispute Resolution (ODR) platform created by the EU Commission which allows customers to submit their complaints through a central site which will be forwarded to the Financial Ombudsman Service.

John Lewis Finance is a trading name of John Lewis plc, registered in England with company number 233462, registered office 171 Victoria Street, London SW1E 5NN. Authorised and regulated by the Financial Conduct Authority (Financial Services Register number 724309). John Lewis Financial Services Limited (a subsidiary of HSBC UK Bank plc) is registered in England with company number 464530, registered office 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority (Financial Services Register number 715060) including for the provision of payment services (Register number 542750). ‘John Lewis Personal Loans’, ‘John Lewis Finance’ and other terms including ‘John Lewis’ are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.

John Lewis plc trading as John Lewis Finance acts as a credit broker for the purpose of introducing credit for John Lewis Personal Loans provided under exclusive arrangements with the lender John Lewis Financial Services Limited, a subsidiary of HSBC UK Bank plc.

Copyright © John Lewis Partnership
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