General enquiries

Applications

Financial worries

You can apply for a Personal loan online, or over the phone.

Call us on 0345 266 1380.
Lines are open:
Monday to Friday 8am - 8pm,
Saturday 9am - 7pm,
Sunday 10am - 6pm.

You can also check your application status online with the application reference number we give you.

 

Log in to your account to:

  • Download a copy of your statement
  • Change your contact phone number, email address and name

 

If you're concerned about your finances and your ability to repay your loan, please call us as soon as possible and we'll do everything we can to help.

Call 0345 604 6519.

 

Get in touch if you would like to:

  • Request additional funds
  • Settle your loan early
  • Make an overpayment
  • Change your Direct Debit details
  • Change your contact details
  • Let us know you have forgotten to make a repayment


Tel: 0345 266 1390

 

If you have a complaint, please contact us:

Call: 0345 266 1390

Overseas: +44 1470 697 131

Textphone: 0121 265 3051

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call: 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Write:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE

You may also use the European Online Dispute Resolution (ODR) platform created by the EU Commission which allows customers to submit their complaints through a central site which will be forwarded to the Financial Ombudsman Service.

AC43714 John Lewis Financial Services Limited (a subsidiary of HSBC Bank plc), registered in England under Company Number 4645530. Registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no 715060), and under the Payment Services Regulations 2009 (Payment Services Register no 542750) for the provision of payment services. “John Lewis Personal Loans”, “John Lewis Finance” and other terms including “John Lewis” are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.

Copyright © John Lewis Partnership
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