Our Annual Multi-Trip Travel Insurance is only available to people under 75 years old.

There’s no upper age limit on our Single Trip Travel Insurance.

Cover is available to residents of England, Scotland, Wales, Northern Ireland and the Isle of Man.

Our Annual Multi-Trip Travel Insurance can cover up to two adults under 65 living at the same address who are married, in a civil partnership or living together as a couple. We also cover any number of dependent children (son, daughter, grandchild, step-child, foster child) under 18, or 21 if in full time education, travelling with them.

Before making a decision to cancel or cut your trip short, you should contact us to make sure you are covered. Our Claims number is 0345 123 1160 (open 24 hours a day).

If you require emergency medical assistance, our helpline is available 24 hours a day, 7 days a week: +44 (0)23 8064 4633.

Travel Insurance from John Lewis Finance can cover a wide variety of pre-existing medical conditions as long as you make us aware of them when you take out your policy. We may decline any claim or part of any claim directly or indirectly relating a medical condition which was not disclosed and accepted by us at the time of taking out the policy or during the duration of the policy.

For a close relative, business associate, or travel companion who is not insured but whose health may affect the trip, you might not be covered for any claim that’s related to their condition.

Please refer to the 'Pre-Existing Medical Conditions' pages contained in the full Policy wording for terms and conditions.

To make a claim please call 0345 123 1160 (open 24 hours a day). Make sure you have all the details you need to make your claim.


The amount of excess you have to pay on a claim varies between cover levels. With Essential cover it is £100, with Plus £60, with Premier £50. For personal liability claims across all levels excess is £200. (For Premier cover excess for Holiday Dispute Assistance is £35).

Contact us on 0345 111 0030.

Please make sure you have your policy details to hand when getting in touch.

John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales No. 233462.

John Lewis plc is an appointed representative (Financial Conduct Authority No. 416011) of Ageas Retail Limited. John Lewis Travel Insurance is provided by Ageas Retail Limited (No. 1324965). Registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Ageas Retail Limited is authorised and regulated by the Financial Conduct Authority (No. 312468). Ageas Retail Limited is a sister company of Ageas Insurance Limited.

Copyright © John Lewis Partnership
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