Rated 5 out of 5 by from Easy to use online hom e insurance As always John Lewis's site was easy to navigate and aanswer the relevent questions. The rates were competitive and good value
Date published: 2018-09-27
Rated 1 out of 5 by from Still attempting to resolve an issue Spent 2 phonecalls (the latter being 40 mins) clarifying to a gent exactly what the cover would included only to find when I logged on to my account that things hadn't been included. Lady I have been speaking to to resolve this has been very helpful in trying to trace the phonecalls but it's still unresolved (i havent hears anything recently) and I'm still worried about what my cover actually includes. Surprised by the service as I am a fan of John Lewis normally.
Date published: 2018-09-13
Rated 4 out of 5 by from Happy Customer We researched on-line via go-compare and felt the John Lewis brand and offering met our requirements, even though you were not the cheapest!
Date published: 2018-09-13
Rated 4 out of 5 by from So Simple Compared with other sites and providers John lewis was by far the simplest and most straight forward process to follow.
Date published: 2018-09-13
Rated 4 out of 5 by from Great Policy I was delighted with cover on the policy Just what I was looking for
Date published: 2018-09-13
Rated 4 out of 5 by from I did buy the insurance a month ago and the paperwork looks excellent.
Date published: 2018-08-30
Rated 5 out of 5 by from Just what I was looking for! I found John Lewis Insurance through a price comparison site - it ws not the cheapest but the best for my needs.
Date published: 2018-08-30
Rated 5 out of 5 by from Competitively Priced Home Insurance Had my previous policy for a few years and thought that it was getting expensive but am all for an easy life and often don’t take the time to look at the competition. I work in the financial industry and will only use a few key providers for insurance however over the bank holiday I thought I would check the John Lewis website and get a quote. I was really pleased with the quote on a like for like basis that was over 50% cheaper! Signed up immediately.
Date published: 2018-08-30
Rated 4 out of 5 by from Great cover I was looking for good cover rather than the cheapest option. John Lewis offered excellent cover at a reasonable price. I completed the cover over the phone and all was easy to do.
Date published: 2018-08-20
Rated 1 out of 5 by from Poor experience so far Haven't had to claim so can't speak for that side of the product. Customer experience so far has been terrible: was a challenge to purchase online; online account feature doesn't work; wording on policy was wrong in multiple places; links and phone numbers on the emails/website were wrong. You go to JL because of the great customer experience. So far this has been one of the worst I have ever had.
Date published: 2018-08-18
Rated 1 out of 5 by from Overcomplicated purchase process Why did I need to set up an account just to view policy documents? Having set up account system froze when I tried to enter to access documents. Contacted helpdesk who told me I was locked out and would have to wait an hour.
Date published: 2018-08-16
Rated 4 out of 5 by from First Class Very good example of first class service, and benefits on my policy
Date published: 2018-08-16
Rated 3 out of 5 by from About Building and Contents Insurance I pointed out your insurance was good offer and I decided to take it.
Date published: 2018-08-05
Rated 5 out of 5 by from Good insurance When I received my renewal notice I found that my premium had gone up by £111. I questioned this and was told that I live in a flood area. I said how could I as I live on top of a hill. So I took out the 20% discount.
Date published: 2018-08-02
Rated 5 out of 5 by from best insurance hope its as good as it looks on paper very pleased i purchase from john lewis
Date published: 2018-08-02
Rated 5 out of 5 by from Great Home Insurance. Following a conversation with an advisor my specific needs were satisfied & a very good quote was given.I asked if I could go online.I got a further 20% reduction which really pleased me.The online lay out was very easy to follow.
Date published: 2018-07-24
Rated 5 out of 5 by from Home & Contents insurance Your representative was able to reduce my premium during a short phone call.
Date published: 2018-07-21
Rated 5 out of 5 by from Comprehensive cover easily understood Shopped around, not just on price but on level of cover and additional extras such as home emergencies. Quotation processessy to understand and plenty of ways to bespoke cover, taking out the policy easy! Saved money with better cover, brilliant
Date published: 2018-07-19
Rated 5 out of 5 by from Buildings and contents insurance I was relieved to have received over the telephone an acceptable quote that allowed me to gain instant cover.
Date published: 2018-07-19
Rated 5 out of 5 by from Great cover and clear documentation Very easy to get a quote and when there were any questions these were easily answered to my satisfaction at the call centre.
Date published: 2018-07-19
Rated 5 out of 5 by from My existing renewal policy was exorbitant and the John Lewis policy offered me much more at a lower price. I didn't realise that the company did insurance.
Date published: 2018-07-19
Rated 4 out of 5 by from Straight forward Insurance Very easy to use website and clear info regarding cover
Date published: 2018-07-19
Rated 5 out of 5 by from Home Insurance Renewal Having received an invitation to renew my home insurance which had increased my premium by 14% for no apparent reason I went on-line and completed a very easy to use questionnaire for a quote from John Lewis Insurance. I was pleasantly surprised to find a very comprehensive cover at a very competitive price which I immediately took up
Date published: 2018-07-19
Rated 5 out of 5 by from great cover insurance it covers a lot of areas of what can happen to your house
Date published: 2018-07-17
Rated 4 out of 5 by from Excellent level of cover for cost. Excellent customer service. Not the cheapest deal but definitely the best value in terms of cover and services provided should they be needed.
Date published: 2018-07-14
Rated 3 out of 5 by from Good policy major website flaw The policy is very good but the website said it was having problems processing the payment card. In fact we were charged the times!
Date published: 2018-07-06
Rated 5 out of 5 by from First class service, great value for money The service I received was fantastic. Really straight forward process and they were able to cover all of my insurance needs.
Date published: 2018-07-06
Rated 4 out of 5 by from So far so good. Not made a claim yet! Website was “clunky” was unable to purchase on first visit. Follow up from John Lewis insurance was helpful.
Date published: 2018-07-05
Rated 4 out of 5 by from Good value Home Insurance I thought I would give John Lewis a try as other quotes were really expensive. It turned out to be good value for the cover I need.
Date published: 2018-07-05
Rated 3 out of 5 by from poor communication Still awaiting both email and postal policy documents. Password requirements are too restricted
Date published: 2018-07-05
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John Lewis Finance and John Lewis Insurance are trading names of John Lewis plc. The John Lewis Registered office address is: 171 Victoria Street, London, SW1E 5NN. Registered in England and Wales No. 233462.

John Lewis plc is an appointed representative of Royal & Sun Alliance Insurance plc. John Lewis Home Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323). Calls may be recorded and monitored.

John Lewis plc is an appointed representative of Covea Insurance plc. Its Financial Services Register No. is 416011. John Lewis Specialist Home Insurance is underwritten by Covea Insurance plc. The Covea Insurance Registered office address is: Norman Place, Reading, Berkshire, RG1 8DA. Registered in England and Wales No 613259. It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Its Financial Services Register No. is 202277.

Copyright © John Lewis Partnership
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