WE’RE HERE TO HELP

Here at John Lewis Finance we’re taking every step we can to provide the support and information you might need right now. Whether you’re concerned about your personal finances or have a question about one of our products, you’ll find our latest guidance by clicking the headers below.

We’re working hard to keep services running smoothly and support you as much as we can. Our call centre is currently receiving a high volume of calls. So to help us look after our most vulnerable customers and save you time waiting on the phone, we recommend following the links below:

We understand you might be concerned about your personal finances at the moment. Rest assured, we’ll do everything we can to support you.

For information about your loan and help with making repayments, we recommend following the links below:

 

 

We hope you understand that our priority is to protect the safety of our customers and Partners.

You can now order travel money online for home delivery, collection from Waitrose or by visiting one of our open Bureau de Change desks in John Lewis.

If you have any questions, we recommend following the links below:

 

 

We've been able to increase capacity at our contact centre, while still keeping to social distancing guidelines. This means our lines are now open from Monday to Saturday, 9am-5pm. You can get a quote and purchase an Essential, Plus or Premier policy by calling 0330 102 2576.

If you are a current policyholder and you don’t need to renew your policy within the next 5 days or make a claim, we’re kindly asking you to use our online services.

For any other questions, we recommend following the links:
 

 

We've been able to increase capacity at our contact centre, while still keeping to social distancing guidelines. This means our lines are now open from Monday to Saturday, 9am-5pm. You can get a quote and purchase an Essential, Plus or Premier policy by calling 0330 102 2655.

If you are a current policyholder and you don’t need to renew your policy within the next 5 days or make a claim, we’re kindly asking you to use our online services.

For any other questions, we recommend following the links:
 

 

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