Your private information should remain just that. It’s stored on a computer and guarded both physically and electronically by our 24-hour surveillance system..

This Privacy Statement sets out our current policies about how your personal and financial information is dealt with and demonstrates our commitment to your privacy. We may change the content or services found on our site at any time without notice, and consequently our privacy policy may change at any time in the future. You agree to revisit this page regularly and your continued access to or use of this site will mean that you agree to any changes.

If you provide us with certain up-to-date data about yourself, such as applying for a credit card, we will handle that data in accordance with the Data Protection Act.

We maintain strict security standards and procedures to prevent unauthorised access of your data by anyone, including our staff. We use secure technologies including data encryption, firewalls and server authentication to protect the security of your data. All our companies, staff and third parties who provide our support services are required to observe our privacy standards and allow us to audit them for compliance.

John Lewis Financial Services Limited and companies in, or associated with, the John Lewis Partnership will never release your personal details to any company outside the John Lewis Partnership for mailing or marketing purposes.

We sometimes work with third parties to research certain usage and activities on our website on our behalf. In the course of conducting this research these third parties may place a unique cookie on your computer, but no information they use will be personably identifiable to you.


If you have any questions regarding privacy issues, please call Partnership Card services on 0345 300 3833 – lines are open 24 hours, 7 days a week. To ensure the accuracy of our conversation and to help us to continually improve our service and in the interest of security, we may monitor and/or record your telephone calls with us.


The John Lewis Partnership includes John Lewis, Waitrose and John Lewis Financial Services. We'd love you to be among the first to receive exciting offers and news about our products and services. We do this in various ways including email, post, SMS and phone, but only if you would like us to. Don't forget to visit us online, in-store and via social media for other special offers.

Your privacy is very important to us which is why we make sure you're always in control of what we do with your personal information.


This is our simple customer contact promise 

We'll never pass your personal details to anyone outside the John Lewis Partnership for them to use for their own marketing purposes.

We'll only ever use your details to help you make the most of what we have to offer. That means things like:

Tips and guidance to help you get the best out of your products

News to help you make informed choices in the things you buy

Details of new products and services

Special offers

Or simply, to get your feedback


We will make sure our contact with you is relevant based on the information you give us.

You can opt out at any time. All you need to do is change your Promotional Preferences in My Account. But remember, if you do ‘opt out' of receiving this information you could miss out on offers and news.

We'll always comply with the Data Protection Act 1998 and all other relevant legislation. You can see how we're doing this by reading our full Privacy Policy.

Please do let us know if your details change so that we can continue to stay in touch. 



John Lewis Financial Services Limited (a subsidiary of HSBC Bank plc), registered in England under Company Number 4645530. Registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no 715060), and under the Payment Services Regulations 2009 (Payment Services Register no 542750) for the provision of payment services. 'Partnership Card', 'John Lewis Finance' and other terms including 'John Lewis' are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership.

Copyright © John Lewis Partnership
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