Manage my account
Manage my account
If you have an online account, you can log in here.
Alternatively, please call us on 0330 024 0612
Breakdown Cover
If you have a complaint, please contact us.
Call us: 0330 024 0617
Email us: customer.relations@car.johnlewisfinance.com
Write to us:
John Lewis Car Insurance
A&B Mills
Dean Clough
Halifax
HX3 5AX
So we can help you as quickly as possible, please provide or have these things ready for us:
Financial Ombudsman
We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service in the following ways:
Call: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Write:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE
If you would like to make any changes or cancel your policy, please contact us.
Call us: 03300 240 612
Lines are open Monday to Friday 8.30am – 6pm, Saturday 9am – 5pm, Sunday 10am – 4pm
Email us: customerservice@car.johnlewisfinance.com
Write to us:
John Lewis Finance
PO Box 887
Halifax
HX1 9UE
John Lewis Finance, John Lewis Insurance and John Lewis & Partners are trading names of John Lewis plc. John Lewis plc is an appointed representative (registration no. 416011) of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration no. 202277). John Lewis Car Insurance is underwritten by Covea Insurance plc.
Registered Office: A&B Mills, Dean Clough, Halifax, HX3 5AX. Registered in England and Wales (registration no. 613259).